Customer Service Policy

This policy defines our service rules, response standards and problem-solving procedures for all customers shopping on our website. By placing an order, you agree to the terms below.

Our only official customer service channel is email. You may send inquiries about products, orders, shipping, address changes, returns, refunds and other after-sales issues via email. Phone support is not available at present.

We operate on business days, excluding weekends and public holidays. We strive to reply to all emails within 24 hours. During sales rushes, replies may be slightly delayed, and messages will be dealt with in the order received.

We answer questions about product details, stock status, pricing and shipping rules before purchase. All answers are based on listed product information only.

You may apply to cancel orders, modify shipping addresses or adjust purchased items before your parcel is shipped. Once dispatched, no order changes or cancellations can be made.

If you receive damaged, defective, missing or wrong items, please email us with clear photo or video evidence within 7 days after delivery. We will offer solutions such as partial compensation, resending goods or processing refunds in line with our Refund Policy.

We reserve the right to reject abusive messages, malicious refund claims, harassment and unreasonable demands toward our team. We may stop providing further service for customers using offensive language.

We may revise this policy at any time. Updated terms will be posted on this page automatically. Continued use of our website confirms your acceptance of the latest version.